CUSTOMER STORY / THE COPPERS
Helping a team feel confident talking about wine.
Six short lessons. A more comfortable conversation with guests.
The starting point
Owner Heather Mackay described a team that was nervous about wine. It was rarely offered, and the wine list was being overlooked.
The learning
Standard Wise Learning created six short lessons. Heather’s account highlights the team’s ability to talk with guests in their own words, without scripts or showing off.
IN HEATHER’S WORDS
Honestly, I'd nearly given up on wine. My team was nervous about it, so it never got offered and the list just sat there. Six short lessons later and they're talking to guests about wine like it's the easiest thing in the world. No scripts, no showing off, just their own words. Standard Wise Learning got this so right, and I'm grateful.
Heather Mackay
Owner, The Coppers · New Kingston, Jamaica
What the customer reported
Greater confidence and more natural conversations about wine. This is qualitative customer feedback; no sales increase, assessment improvement, or other numerical result is claimed.
Which conversation or task does your team need to feel ready for?
Start with one approved standard and a focused discussion about the behavior you want to improve.
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